Dispute freight bills using Koho’s online shipping platform

Transcript

How to Dispute a Freight Bill Directly from Your Koho Account

If you have shipped LTL freight before, chances are you have received a freight rebill charge from an LTL carrier. Rebills occur when there are discrepancies between the information on the bill of lading (BOL) and what the carrier reports during the actual transportation of the shipment. Because of how complex and precise LTL shipping can be, mistakes are bound to occur, and rebills are fairly common. However, this doesn’t mean that finding additional charges on your freight invoice isn’t frustrating, especially when shipping budgets are tight and margins are thin. It can be particularly maddening when you feel like the rebill has been charged in error. Luckily, Koho makes it easy to dispute your freight bill right from your Koho account. But before we show you how to do that, let’s take a look at the most common rebills and why they occur.

 

What Are Freight Rebills?

Billing adjustments can occur for a variety of reasons, but they all result in additional charges added to your final freight invoice beyond what was indicated in the original quote. Rebills are determined and issued by the LTL carrier that is transporting the load. Additional services or equipment required to handle the cargo beyond what was initially indicated, misrepresentations of a shipment’s dimensions, description, or freight class, unnecessary delays in loading or unloading, or unexpected accessorials can all lead to freight rebills.

Detention Fees. If a driver is forced to wait for an extended period of time to pick up or drop off a shipment, carriers may charge detention fees for the time wasted. If the delay is too long, drivers may skip the stop and charge a missed pickup or delivery attempt fee.

Weight, Dimension, and Freight Class. LTL shipping involves a wide variety of products with different densities, liabilities, and handling considerations transported together in a single shipment, so cargo must be accurately weighed, measured, and classed to ensure everything fits on the trailer safely and efficiently. If the information provided by the shipper regarding a shipment’s characteristics is incorrect, the LTL carrier will issue a rebill on your freight invoice.

Accessorials. Accessorials are fees added to an LTL carrier’s invoice for services performed by the LTL carrier beyond the standard dock-to-dock pickup and delivery. Accessorials include things like liftgates, which are required to load or unload trucks when there is no loading dock available, inside pickup or delivery, remote or limited access locations, and residential deliveries. Accessorials can be negotiated when obtaining an initial freight quote, but any accessorials required during shipping that were not on the BOL will result in rebills and potential penalty charges for delays, missed pickups, or undeliverable shipments.

 

What Does It Mean to Dispute a Freight Bill?

Sometimes LTL carriers make mistakes and charge you a rebill incorrectly. If this occurs, you can dispute the charges. However, it is important to note that for a dispute to be successful, it needs to be filed quickly and have evidence to support it. For example, if you receive a rebill for a liftgate accessorial, you might provide a picture of the pickup or delivery location showing a loading dock, proving that the liftgate was not used or required. If you are charged an accessorial for a residential location, you may dispute the charge by providing building documentation that proves the location is not residential. If a missed delivery rebill is incurred, but it is the carrier’s fault, you can dispute the charge by providing the bill of lading, delivery receipt, a statement from the receiver, and proof of normal business hours. 

The most common cause for rebills typically involves the weight, dimensions, and freight class of the shipment itself. In these cases, the LTL carrier will use a scale or dimensionalizer to determine that the shipment’s description was different than what was indicated on the bill of lading. To dispute the charges, shippers should provide adequate documentation that proves the weight, dimensions, and freight class are correct. This can be a photograph of the shipment on a scale with the numbers visible (and proof that the scale has been calibrated in the last six months), a product spec sheets showing the shipping weight of the product, material composition, and dimensions, or the original packing slip, purchase order, and invoice.

 

Koho Makes Disputing Freight Bills Quick and Easy

LTL carrier rebills can be difficult to reverse, and the process can be as frustrating as the charges themselves. But if you book your shipment through Koho’s easy-to-use online shipping platform, disputing your freight bill is simple, quick, and can be done right from your account. Here’s how it works:

  • Koho will notify you in your account’s Messages tab and by email if a carrier charges you an additional fee. All you need to do is click the Dispute button in the message Koho sends you, then upload any documentation to support your dispute.
  • You must dispute a charge within two business days (48 hours) of receiving it, as disputes are much more likely to be successful if submitted immediately.
  • The Koho team will use all the documentation and evidence you provide to raise your dispute with the carrier on your behalf and will notify you regarding the outcome of the dispute.

Don’t waste your time trying to email back and forth with LTL carriers on your own. Messages and documentation can get lost in email chains, and response times may be slow. Using Koho’s all-in-one online shipping platform, you can access your freight documentation, make any freight bill disputes, receive notifications, and get the advice and guidance of Koho’s team of LTL shipping professionals right from your dashboard. LTL shipping made simple. That’s Koho.

Image of trucks lined up in a parking lot

How to Dispute a Freight Bill Directly from Your Koho Account

If you have shipped LTL freight before, chances are you have received a freight rebill charge from an LTL carrier. Rebills occur when there are discrepancies between the information on the bill of lading (BOL) and what the carrier reports during the actual transportation of the shipment. Because of how complex and precise LTL shipping can be, mistakes are bound to occur, and rebills are fairly common. However, this doesn’t mean that finding additional charges on your freight invoice isn’t frustrating, especially when shipping budgets are tight and margins are thin. It can be particularly maddening when you feel like the rebill has been charged in error. Luckily, Koho makes it easy to dispute your freight bill right from your Koho account. But before we show you how to do that, let’s take a look at the most common rebills and why they occur.

 

What Are Freight Rebills?

Billing adjustments can occur for a variety of reasons, but they all result in additional charges added to your final freight invoice beyond what was indicated in the original quote. Rebills are determined and issued by the LTL carrier that is transporting the load. Additional services or equipment required to handle the cargo beyond what was initially indicated, misrepresentations of a shipment’s dimensions, description, or freight class, unnecessary delays in loading or unloading, or unexpected accessorials can all lead to freight rebills.

Detention Fees. If a driver is forced to wait for an extended period of time to pick up or drop off a shipment, carriers may charge detention fees for the time wasted. If the delay is too long, drivers may skip the stop and charge a missed pickup or delivery attempt fee.

Weight, Dimension, and Freight Class. LTL shipping involves a wide variety of products with different densities, liabilities, and handling considerations transported together in a single shipment, so cargo must be accurately weighed, measured, and classed to ensure everything fits on the trailer safely and efficiently. If the information provided by the shipper regarding a shipment’s characteristics is incorrect, the LTL carrier will issue a rebill on your freight invoice.

Accessorials. Accessorials are fees added to an LTL carrier’s invoice for services performed by the LTL carrier beyond the standard dock-to-dock pickup and delivery. Accessorials include things like liftgates, which are required to load or unload trucks when there is no loading dock available, inside pickup or delivery, remote or limited access locations, and residential deliveries. Accessorials can be negotiated when obtaining an initial freight quote, but any accessorials required during shipping that were not on the BOL will result in rebills and potential penalty charges for delays, missed pickups, or undeliverable shipments.

 

What Does It Mean to Dispute a Freight Bill?

Sometimes LTL carriers make mistakes and charge you a rebill incorrectly. If this occurs, you can dispute the charges. However, it is important to note that for a dispute to be successful, it needs to be filed quickly and have evidence to support it. For example, if you receive a rebill for a liftgate accessorial, you might provide a picture of the pickup or delivery location showing a loading dock, proving that the liftgate was not used or required. If you are charged an accessorial for a residential location, you may dispute the charge by providing building documentation that proves the location is not residential. If a missed delivery rebill is incurred, but it is the carrier’s fault, you can dispute the charge by providing the bill of lading, delivery receipt, a statement from the receiver, and proof of normal business hours. 

The most common cause for rebills typically involves the weight, dimensions, and freight class of the shipment itself. In these cases, the LTL carrier will use a scale or dimensionalizer to determine that the shipment’s description was different than what was indicated on the bill of lading. To dispute the charges, shippers should provide adequate documentation that proves the weight, dimensions, and freight class are correct. This can be a photograph of the shipment on a scale with the numbers visible (and proof that the scale has been calibrated in the last six months), a product spec sheets showing the shipping weight of the product, material composition, and dimensions, or the original packing slip, purchase order, and invoice.

 

Koho Makes Disputing Freight Bills Quick and Easy

LTL carrier rebills can be difficult to reverse, and the process can be as frustrating as the charges themselves. But if you book your shipment through Koho’s easy-to-use online shipping platform, disputing your freight bill is simple, quick, and can be done right from your account. Here’s how it works:

  • Koho will notify you in your account’s Messages tab and by email if a carrier charges you an additional fee. All you need to do is click the Dispute button in the message Koho sends you, then upload any documentation to support your dispute.
  • You must dispute a charge within two business days (48 hours) of receiving it, as disputes are much more likely to be successful if submitted immediately.
  • The Koho team will use all the documentation and evidence you provide to raise your dispute with the carrier on your behalf and will notify you regarding the outcome of the dispute.

Don’t waste your time trying to email back and forth with LTL carriers on your own. Messages and documentation can get lost in email chains, and response times may be slow. Using Koho’s all-in-one online shipping platform, you can access your freight documentation, make any freight bill disputes, receive notifications, and get the advice and guidance of Koho’s team of LTL shipping professionals right from your dashboard. LTL shipping made simple. That’s Koho.

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