A shipper books a pickup with a 10 a.m. to 2 p.m. pickup window. The carrier misses the pickup three days in a row. Whose fault is it anyway? In this case, the shipper. Here’s why.
In this scenario, the shipper wanted to schedule a pick-up for the time that was most convenient for them, failing to realize that LTL carriers usually make deliveries in the morning and pick-ups in the afternoons. After three failed pick-up attempts, the shipper reached out to Koho.
We explained to the shipper that though they did, in fact, provide the standard 4 hour window for LTL pick ups, it was the wrong 4 hours. LTL pick-ups usually occur from 1pm to 4pm.
By setting the pick-up window from 10am to 2pm the shipper was only actually allowing 1 hour for pickup.
Once the shipper realized the issue and extended his pick-up window his shipment was picked up the very next day.
Here at Koho we are focusing on helping shippers and carriers see eye-to-eye with our LTL booking platform. Contact us today to speak to our LTL experts.
Go with the pros. Go Koho.
A shipper books a pickup with a 10 a.m. to 2 p.m. pickup window. The carrier misses the pickup three days in a row. Whose fault is it anyway? In this case, the shipper. Here’s why.
In this scenario, the shipper wanted to schedule a pick-up for the time that was most convenient for them, failing to realize that LTL carriers usually make deliveries in the morning and pick-ups in the afternoons. After three failed pick-up attempts, the shipper reached out to Koho.
We explained to the shipper that though they did, in fact, provide the standard 4 hour window for LTL pick ups, it was the wrong 4 hours. LTL pick-ups usually occur from 1pm to 4pm.
By setting the pick-up window from 10am to 2pm the shipper was only actually allowing 1 hour for pickup.
Once the shipper realized the issue and extended his pick-up window his shipment was picked up the very next day.
Here at Koho we are focusing on helping shippers and carriers see eye-to-eye with our LTL booking platform. Contact us today to speak to our LTL experts.
Go with the pros. Go Koho.
