Founded in 1979, Sutton Transport operates across thirteen terminals throughout the Midwest. While they are a regional carrier, Sutton is an asset-based service provider that ships nationwide.
6855 21st Ave South, Centerville, MN 55038
If any accessorials are needed for your shipment, such as a liftgate, make sure your carrier is aware ahead of time so that they send an appropriately equipped truck.
Keep in contact with your carrier or 3PL while your shipments are in transit. In the case of any unexpected developments, it's best to know sooner rather than later.
Know the details of the pickup and delivery locations of your shipment. You can avoid unexpected charges like limited access or residential delivery fees if you make your carrier aware ahead of time.
Limited access locations are defined by the following conditions: not open to the walk-in public during normal business hours, not having personnel readily available to assist with the delivery or pickup function, and not having access to loading dock or platform.
A limited access location is any destination that LTL trucks cannot enter and make a standard delivery or pickup. This means the driver will require more time and work to load, unload, and deliver a shipment. This can include not having a loading dock, the space being too small for a truck to enter, not having access during normal business hours, or not having personnel available to assist with the delivery.
For LTL freight shipments, carriers determine their liability on a dollars-per-pound basis depending on freight class, packaging, commodity type, and other factors. Basically, carrier liability covers a limited dollar amount for only a fraction of the possible damages that can occur during shipping, and only if those damages are a direct fault of the carrier. If what you are shipping is sturdy and not of high value, carrier liability may be enough coverage. However, if you are shipping anything fragile, unique, or valuable, it is recommended that you consider purchasing additional freight insurance.