Customer Stories

A shipper books a pickup with a 10 a.m. to 2 p.m. pickup window. The carrier misses the pickup three days in a row. Whose fault is it anyway?

A shipper gives the wrong delivery address to his carrier. When the carrier gets the real address, they charge the shipper a whopping fee.

An LTL shipper books two 5-pallet shipments on the same day with the same carrier going to the same destination. However, the carrier sees this as a single 10-pallet shipment and hits the shipper with a big fee. Whose fault is it anyway?

An LTL shipper indicates that their shipment is being delivered to a business, however, the carrier says that the delivery is actually residential, and charges the shipper a fee. Whose fault is it anyway?