It's common to have questions throughout your Less-than-truckload shipping experience. Here are some quick answers to some frequently asked questions.
If you experience any damaged or lost freight it's important to file a claim immediately because it can take up to 90 days to resolve a claim. When filing you have two options; first, you can file a claim directly with the carrier or you can contact the Claims Team at Expeditors go.expeditors.com/file-a-claim.
For information on claim status customers should contact firstname.lastname@example.org for updates. The specialist for Uninsured claims is Michelle Vann (Michelle.Vann@Expeditors.com) and the specialist for Insured Claims is Kramer Dainels (Kramer.Daniels@expeditors.com)
Since Koho is backed by Expeditors, if you choose to purchase insurance, your freight will be insured up to 110% of its value.
LTL shipping can be unpredictable at times but doing the following will help minimize many risk factors:
1. Palletize and properly package, seal and label your freight.
2. Make sure your freight does not overhang past the dimensions of the pallet
3. For any freight not on a pallet, wrap and seal together
4. Use Dunnage-durable padding material used to protect goods during shipping (i.e solid plastics, bubble wrap, wood, air pillows, craft paper, foam, steel, corrugated paper, edge protectors)
5. Make extra copies of your Bill of Lading and tap in onto the actual fright where it is visible
6. Buy insurance if your freight is highly valuable or highly fragile
7. Tell your consignee to reject any damaged freight and take photos of said damage before the driver leaves