Koho Support

Koho's Resource Center and Knowledge Base

Frequently Asked Questions

Koho’s Frequently Asked Questions can help you find the answers to all your LTL shipping questions. LTL shipping can be a complicated process, Koho is here to help. Browse our FAQs for tips on how to ensure you get the best available service and price for your shipment from origin to destination. Koho’s glossary of freight terms will educate you on common shipping vocabulary and processes so you know what to expect when shipping through an LTL carrier.

Before you ship, learn about how to apply for a credit account, how to organize, package, and classify your shipment correctly, and how to arrange a pickup. Find out how to utilize the Koho platform to log and track your shipment by its PRO number so you can stay informed every step of the way. Learn how to organize shipping documents like Bills of Lading, Proof of Delivery, and other invoices, and how to file a claim if your shipment becomes lost or damaged. If you don’t find the answer you are looking for, contact the LTL shipping experts on the Koho team, who will be happy to help you with any other shipping questions you may have.

From LTL to insurance, see what you can do on Koho's platform.

Contact our pros! Koho's experts are available 8am to 8pm ET Monday through Friday.