Typically, when you buy a product or service you know exactly how much you’ll be paying. With less-than-truckload (LTL) shipping, that’s not always the case. After your shipment has been completed, additional charges, also known as rebills, can be added to the price you were initially quoted. Because of how complex LTL shipping can be, rebills are a fairly common occurrence in the LTL industry. Delays that keep the driver waiting, inaccurate freight measurements or weights, incorrect paperwork, or unexpected equipment needed to load or unload your cargo can all result in unpleasant surprises on your invoice. And they can be substantial. For LTL, detention fees aren’t very common, but people are seeing them more and more frequently.
Detention fees are charged when a truck has to wait longer than usual for a shipment to be loaded or unloaded. Different carriers set different time limits. For LTL shipping, the time frame can be as little as 15 minutes. After that time period, the charge is often increased with every additional 15 minutes of waiting time.
The LTL industry is dependent on maximizing their time given the multiple stakeholders they have to service. Every extra minute they have to spend making one pickup or delivery is a minute they aren’t making another. Schedules get set back, other shipments get delayed, anda domino effect gets created.
Make sure someone is available to meet the driver at both the pickup and destination locations and prepared to unload or load the shipment. It would be wise to document the arrival and departure times of the truck, just in case there’s a dispute. And be sure that the recipient checks the driver’s in and out times on the Proof of Delivery.