Understand Redelivery Fees

Transcript

Sometimes Less-than-Truckload carriers have to provide unexpected services or accommodations in order to complete your delivery. This results in additional fees. Koho is here to help you avoid unexpected charges. Today, we’re talking about Redelivery Fees. Redelivery fees are charged when a carrier’s first attempt to deliver your shipment fails. There can be many reasons why this would happen. Some of the most common reasons include: the delivery location being closed when the shipment arrives or the equipment needed to unload the shipment was never requested by the shipper or the bill of lading had the wrong address on it. Some carriers charge up to $1,600 for redelivery services. Thankfully, in most cases, redelivery fees can be easily avoided with good communication and attention to detail. If the place you are delivering to is only open certain hours or will require an appointment, make sure your carrier knows this from the beginning. If your delivery location doesn’t have a loading dock or forklift, you’ll need a liftgate. If you let your carrier know in advance, they’ll be sure to have one for your delivery on the first attempt. And of course, always check and double check the delivery address on the bill of lading. Want to learn more about how to avoid unexpected fees? Go to gokoho.com.

What are freight rebills or additional charges?

Typically, when you buy a product or service you know exactly how much you’ll be paying. With less-than-truckload (LTL) shipping, that’s not always the case. After your shipment has been completed, additional charges, also known as rebills, can be added to the price you were initially quoted. Because of how complex LTL shipping can be, rebills are a fairly common occurrence in the LTL industry. Delays that keep the driver waiting, inaccurate freight measurements or weights, incorrect paperwork, or unexpected equipment needed to load or unload your cargo can all result in unpleasant surprises on your invoice. And they can be substantial. One of the most expensive rebills is redelivery.

What are redelivery fees?

Redelivery fees are charged when a carrier’s first attempt to deliver a shipment fails. There can be many causes. Some of the most common include: the delivery location was closed, equipment needed to unload the shipment (such as a liftgate) was not requested, or the bill of lading (BOL) had the wrong address. Some carriers charge up to $1,600 for redelivery.

How do I avoid redelivery fees in the future?

Thankfully, in most cases, redelivery fees can be easily avoided with some attention to detail. If the place you are delivering to is only open certain hours or will require an appointment, make sure your carrier knows this from the beginning. If your delivery location doesn’t have a loading dock or forklift, you’ll need a liftgate. Again, if you let your carrier know in advance, they’ll be sure to have one for your delivery on the first attempt. When you get a quote on Koho, requesting both of these services is as easy as checking a box. We’ll even suggest a liftgate if your pickup or delivery locations look like they’ll require one.

As for the address and other information on the BOL, just be sure to check and double-check to make sure there aren’t any typos. Remember, spell-check doesn’t usually work on names or numbers. Having another person go over the details for accuracy is usually a good idea.

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