How to access shipment messages

Messages can be accessed in three different ways: From the Dashboard, the Shipments List, and the Message Center.

01. Dashboard

1-A. You will be informed of any unread messages in your Dashboard Notifications. When you click to 'View' a message, you will be taken directly to the message thread associated with that particular shipment.
1-B. Selecting ‘Go to Message Center’ will direct you to your message inbox, where you can search and filter all existing shipment messages to find the conversation you're looking for. Learn more about this tip in Step 3.


02. Shipments List

Filter your Shipment List by ‘Unread Messages’ to view all shipments with new messages. The navy message icon with the red dot will symbolize a shipment with unread messages, and selecting the icon will take you directly to the conversation. Here's a breakdown:

2-A. Apply filters to find specific messages. Filter by 'Unread Messages' to view shipments with new messages, and/or 'Active Messages' to view shipments with unresolved conversations.

2-B. Click on the messages icon next to a specific shipment in the list to go directly to that shipment's message thread. Note: Not all shipments have message threads. If you would like to start a new conversation, head to the 'Messages' tab in your shipment summary to connect with one of our Pros.

2-C: Head to your shipment summary and select the 'Messages' tab to view your shipment messages.

03. Message Center

Lastly, shipment messages can be accessed through our newest product feature, the Message Center. The Message Center is a centralized location for all of your existing shipment conversations; where you can search for current threads and create new ones.

To access your inbox, click the 'Messages' button within the top navigation bar. Note: The red dot that may appear next to this button is an indication that you have unread messages to view.

Learn more about this new messaging experience and get a full tutorial here.

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