Watch this video to learn how to dispute an adbill:
A detailed step by step tutorial is also available below.
LTL carrier rebills can be difficult to reverse, and the process can be as frustrating as the charges themselves. However, disputing your freight bill is simple, quick, and can be done right from your account.
1. Koho will notify you in your account’s Messages tab and by email if a carrier charges you an additional fee. All you need to do is click the Dispute button in the message Koho sends you, then upload any documentation to support your dispute.
2. You must dispute a charge within two business days (48 hours) of receiving it, as disputes are much more likely to be successful if submitted immediately.
3. The Koho team will use all the documentation and evidence you provide to raise your dispute with the carrier on your behalf and will notify you regarding the outcome of the dispute.
