Read through the step-by-step tutorial below to learn how to file a claim.
If you are unfamiliar with how to file a claim, no worries. We are here to help you through the process!
1-A. When a shipment is ‘In Transit’, ‘Delivered’, or ‘In Exception’, you can request a claim by clicking on the ‘File a Claim’ button at the top right hand corner.
1-B. Whether or not your items are insured, you'll need to itemize your claim amount. In other words, list the items that are being claimed and calculation of the amount or estimated amount of their worth.
1-C. Claims filed for 'Damaged' items require you to provide photographic evidence as well as a signed POD (Proof of Delivery) with the damage noted. Claims filed for 'Missing' or 'Other' items require you to provide Proof of Value (i.e. Commercial Invoice, Sales Order, Purchase Order, etc.) and Proof of Loss (i.e. Any email correspondence with the carrier confirming the loss of the item).
Once your claim has been filed, a claim specialist will review your claim and will be in touch within 24 hours. While your documents are being reviewed, be on the lookout for communication from the claims specialist, as they may reach out to request additional information. Once your information has been approved on our end, our claims specialist will submit your claim to either the carrier or insurer for additional review.
At this point, please expect 10 days for your insured cargo claim and 90-120 days for uninsured cargo claim to be resolved.
In your shipment tab, you have the option to filter by 'Active' and 'Resolved' Claim statuses. Selecting both will show you a comprehensive list of all shipments with claims.
