How to manage Koho shipments

View the detailed tutorial below to learn how to manage your shipments through our platform.

01. Shipments dashboard

This is the shipments dashboard. To filter shipments, navigate to the drop-down filter and select the shipment status you'd like to manage.

02. In Processing & Booked Shipments

Shipments that are 'In Processing' or 'Booked' are still eligible for cancellation. As soon as a shipment is dispatched, the cancellation period will expire, so we suggest cancelling as soon as possible, if necessary.

2-A. Clicking on 'Request Cancellation' will open a modal to ask you to provide a reason for your request and submit.

2-B. Once submitted, your cancellation will be reviewed by our operations team. Once the cancellation has been approved or denied, it will display the status at the top of your shipment.

03. In Transit & Delivered Shipments

Shipments that are 'In Transit' or 'Delivered' will provide shareable tracking event details, terminal contact information, and the option to file a claim.

All tracking events can be accessed by clicking on the Tracking tab of your shipment summary.

Other Resources

Learn more about our Services

See how Koho goes beyond delivery with our LTL service all -risk cargo insurance.

Still need help?

Contact our pros! Koho's experts are available 8am to 8pm ET Monday through Friday.