View the detailed tutorial below to learn how to manage your shipments through our platform.
This is the shipments dashboard. To filter shipments, navigate to the drop-down filter and select the shipment status you'd like to manage.
Shipments that are 'In Processing' or 'Booked' are still eligible for cancellation. As soon as a shipment is dispatched, the cancellation period will expire, so we suggest cancelling as soon as possible, if necessary.
2-A. Clicking on 'Request Cancellation' will open a modal to ask you to provide a reason for your request and submit.
2-B. Once submitted, your cancellation will be reviewed by our operations team. Once the cancellation has been approved or denied, it will display the status at the top of your shipment.
Shipments that are 'In Transit' or 'Delivered' will provide shareable tracking event details, terminal contact information, and the option to file a claim.
All tracking events can be accessed by clicking on the Tracking tab of your shipment summary.
