Messages can be accessed in two different ways: In your Dashboard and in your Shipments List.
When you click to 'View' a message, it will lead you to the message thread of that particular shipment.
Clicking ‘View All Messages’ will direct you to a filtered shipment list of all 'Unread Messages' that hasn’t been viewed or read.
Filter ‘Unread Messages’ to view new messages. Shipments with a new message will have a navy and red notification icon. Once you click on the shipment, go to the 'Messages' tab to view your message thread.
Apply filters to see messages.
From here you can select a shipment and view messages from that specific shipment.
Click on the messages tab to view the messages.