How to pay an invoice

Koho recommends that you set up automatic payment for your invoices. Most credit levels require this for Koho to book your shipment. Though, there might be a time when you need to pay an invoice before it will be automatically paid or if you don’t have automatic payments turned on.

Steps:

1. From the invoice page, click the “Pay Invoice” button.

2. If you have saved payment methods then you can select one of those otherwise you can add a new credit card or add a new ACH to make the payment with.

3. After clicking “Pay”, your payment will be processed and you will be returned to the invoice page. You now can see that the invoice status has changed to “Paid”, the balance now reflects the payment and the payment history shows this payment.

Why does my shipment have a second invoice?

Koho will issue a second shipment invoice if additional charges need to be applied to the shipment. The most common issues stem from incorrect shipment information. One example is from Carriers re-weighing the freight and charging based on the discrepancy or if the customer needs a liftgate but one was not selected when booking the shipment. We will then add the additional charges and those will be reflected on the second invoice. Viewing and paying the second invoice is the same as it is with the first shipment invoice.

In the shipment “Charges” tab of a given shipment, you can see a list of all the charges that are part of the first and second invoice.