View a shipment invoice

At the top of a shipment's invoice, you can see when the invoice was issued, it’s due date, total amount of the invoice, the remaining balance amount as well as the invoice amount status. Here you will also find the contact information for the "bill to" and "pay to" person(s) of that invoice.

Below on the right, you will see the summary of your shipment charges with the total amount which is the invoice total. If an invoice note was added, you will see it displayed under the summary or charges.

You will also be able to see the payment history for this invoice with the information of when a payment was made, the payment method used, the amount and if the payment was successful.

On the left side is where you can find information about the shipment including a link to the shipment details as well as any important shipment documentation. This documentation can be downloaded.

Other notes:

Invoices for your Koho shipments will be attached to your shipment and sent to your email address automatically. The timing of invoice issuance depends on your payment terms.

All of your invoices will be visible on the "Invoice" tab which can be found at the top of the Koho platform. Each shipment's details page will also contain a “Charges” tab where you can view and interact with invoices pertaining to that shipment by clicking the invoice number.

All invoices will have an issue date, due date, amount and remaining balance. The status of an invoice will tell you whether or not you need to take any action.

Emails concerning invoices will contain a link that will allow you to log in to view further information and pay the invoice. When logged in to Koho you can set up automatic payments for invoices and make individual payments via ACH or credit card.

Why does my shipment have a second invoice?

Koho will issue a second shipment invoice if additional charges need to be applied to the shipment. The most common issues stem from incorrect shipment information. One example is from Carriers re-weighing the freight and charging based on the discrepancy or if the customer needs a liftgate but one was not selected when booking the shipment. We will then add the additional charges and those will be reflected on the second invoice. Viewing and paying the second invoice is the same as it is with the first shipment invoice.

In the shipment “Charges” tab of a given shipment, you can see a list of all the charges that are part of the first and second invoice.