Invoice Topics

How to set a default payment method

When you add a payment method for the first time, that method will save as the default. When you add more than one payment method, you are given the option to set the new method as the default method. At the bottom of the form next to the save and cancel button is the button of “Set as default”. 

Change the default payment method

If you have more than one payment method saved then you can change the default method. You can click the “Set as default” button which will change that payment method to the default one.

Delete a saved payment method

Click your name in the top right corner of the page. It will give you a dropdown of options, select “Payment Methods”.

You will see a list of your saved payment methods. Click the trashcan icon to delete the payment method. You will not be able to delete your default payment method. You will first need to change your default payment method then you can delete it.

Why does my shipment have a second invoice?

Koho will issue a second shipment invoice if additional charges need to be applied to the shipment. The most common issues stem from incorrect shipment information. One example is from Carriers re-weighing the freight and charging based on the discrepancy or if the customer needs a liftgate but one was not selected when booking the shipment. We will then add the additional charges or add credits and those will be reflected on the second invoice. Viewing and paying the second invoice is the same as it is with the first shipment invoice.

In the shipment “Charges” tab, you can see a list of all the charges that are part of the first and second invoice.

Relevant information

How to view all of your invoices

How to pay an invoice

What invoice status mean?

How to view your invoice

How to see all of your invoices